Shipping policy
Shipping Policy
Last updated: 2026-06-09
Where We Ship
LongStride ships within the United States only at launch (all 50 states, including Alaska and Hawaii). International shipping is on the roadmap.
We ship to PO boxes, APO/FPO addresses, and standard residential and commercial addresses.
Processing Time
Orders ship from our US fulfillment partner within 2 business days of order placement. We don't ship on weekends or US federal holidays.
Delivery Time
- Continental US: 3–7 business days from ship date.
- Alaska, Hawaii, and US territories: 5–10 business days.
Shipping Cost
- Subscription orders: Free.
- One-time orders over $35: Free.
- One-time orders under $35: Flat $5 shipping.
Tracking
You'll receive a tracking number by email as soon as your order ships. If you haven't received tracking within 3 business days of ordering, email support@longstridepets.com.
Lost or Stuck Packages
If your tracking shows the package hasn't moved in 5+ business days, email support@longstridepets.com and we'll open a claim with the carrier. We'll either reship or refund — your call.
Damaged Packages
See our Refund Policy for damaged or defective items.
Address Changes
If you need to change your shipping address after ordering, email support@longstridepets.com as quickly as possible. We can change it before the order ships but not after.
For subscriptions, you can update your shipping address anytime in your account.
Questions
support@longstridepets.com